Support

Does mongodb automagically create the proofs when you insert a record by default? I can't find any documentation for this?

Hi, I have a problem. I connected to ProvenDB and created collection Votes. I made submitProof with some documents from Votes and everything is working fine but I dont understand why I need this because i cant get information from blockchain. For example i created document: {candidate: "Joe biden"} and added this to blockchain with submitProof. So how can i get {candidate: "Joe biden"} from blockchain?

I have installed mongosh-1.5.1-win32-x64 When trying to connect to my service from mongosh shell, i'm getting the error MongoServerSelectionError: connect ETIMEDOUT 52.155.36.122:27017

I got error in creating a new service. Even delete it and create again and found no luck. Please help and thanks.

I can see transaction links (via dragonglass) on the proof certificate do not show any results on dragonglass. Am i missing something? The transaction id is however searchable on other explorers.

tried using both collection level and database level proofs but same thing happen. Also purchased the developer plan but no luck. Here is the service(for a document level proof) & the error: dbObject.command( { submitProof: currentVersion, collections: ["provenDiamonds"], filter: newDocument, }, (error, res) => { if (error) { console.error(error); reject("Could not submitproof for version."); } else { console.log(res); resolve("New proof created.", res); } } ); ERROR => MongoServerError: UNAVAILABLE: io exception at MessageStream.messageHandler (F:\Builds\test\node_modules\mongodb\lib\cmap\connection.js:467:30) at MessageStream.emit (events.js:315:20) at processIncomingData (F:\Builds\test\node_modules\mongodb\lib\cmap\message_stream.js:108:16) at MessageStream._write (F:\Builds\test\node_modules\mongodb\lib\cmap\message_stream.js:28:9) at writeOrBuffer (internal/streams/writable.js:358:12) at MessageStream.Writable.write (internal/streams/writable.js:303:10) at TLSSocket.ondata (internal/streams/readable.js:719:22) at TLSSocket.emit (events.js:315:20) at addChunk (internal/streams/readable.js:309:12) at readableAddChunk (internal/streams/readable.js:284:9) { ok: 0, code: 125, codeName: 'CommandFailed' } the thing is those documents stored in the database without a proof and the request not get resolved or rejected either. Here I attached the output when I try to get the proof of such documents using getDocumentProof. { "collection": "provenDiamonds", "version": 25, "documentId": "61de71ac00c5985c343f70e3", "errmsg": "There is no proof for this version of the document" }

MongoDB Atlas: 409 A user with username "Test" already exists. { "message": "MongoDB Atlas: 409 A user with username "Test" already exists.", "code": "ATLAS_USER_ALREADY_EXISTS", "deletable": false, "humanInterventionNeeded": true } How to fix this issue? Delete functionality not available!

It says "failed to encrypt link" if I try all of the 3 choices to create a shareable link. What do I do??

BSON field 'OperationSessionInfo.$clusterTime' is a duplicate field

{"message":"(Location51002) Role \"superadmin@elderlyhealthappdb\" already exists","code":"UNKNOWN","deletable":false,"humanInterventionNeeded":true} All the time I get this error when I am trying to create a new service