Support
Can't create service
I got error in creating a new service. Even delete it and create again and found no luck. Please help and thanks.
Posted by Sunny So 14 days ago
DragonGlass Transaction Links in Proof Certificate not working
I can see transaction links (via dragonglass) on the proof certificate do not show any results on dragonglass. Am i missing something? The transaction id is however searchable on other explorers.
Posted by GB 4 months ago
submitProof command not working sometimes
tried using both collection level and database level proofs but same thing happen. Also purchased the developer plan but no luck. Here is the service(for a document level proof) & the error:
dbObject.command(
{
submitProof: currentVersion,
collections: ["provenDiamonds"],
filter: newDocument, },
(error, res) => {
if (error) {
console.error(error);
reject("Could not submitproof for version.");
} else {
console.log(res);
resolve("New proof created.", res);
}
}
);
ERROR =>
MongoServerError: UNAVAILABLE: io exception
at MessageStream.messageHandler (F:\Builds\test\node_modules\mongodb\lib\cmap\connection.js:467:30)
at MessageStream.emit (events.js:315:20)
at processIncomingData (F:\Builds\test\node_modules\mongodb\lib\cmap\message_stream.js:108:16)
at MessageStream._write (F:\Builds\test\node_modules\mongodb\lib\cmap\message_stream.js:28:9)
at writeOrBuffer (internal/streams/writable.js:358:12)
at MessageStream.Writable.write (internal/streams/writable.js:303:10)
at TLSSocket.ondata (internal/streams/readable.js:719:22)
at TLSSocket.emit (events.js:315:20)
at addChunk (internal/streams/readable.js:309:12)
at readableAddChunk (internal/streams/readable.js:284:9) {
ok: 0,
code: 125,
codeName: 'CommandFailed'
}
the thing is those documents stored in the database without a proof and the request not get resolved or rejected either. Here I attached the output when I try to get the proof of such documents using getDocumentProof.
{
"collection": "provenDiamonds",
"version": 25,
"documentId": "61de71ac00c5985c343f70e3",
"errmsg": "There is no proof for this version of the document"
}
Posted by Himasha Weerasinghe 5 months ago
MongoDB Atlas: Username already exists.
MongoDB Atlas: 409 A user with username "Test" already exists.
{
"message": "MongoDB Atlas: 409 A user with username "Test" already exists.",
"code": "ATLAS_USER_ALREADY_EXISTS",
"deletable": false,
"humanInterventionNeeded": true
}
How to fix this issue?
Delete functionality not available!
Posted by Bhavin Kareliya 7 months ago
Error while trying to create a shareable link.
It says "failed to encrypt link" if I try all of the 3 choices to create a shareable link. What do I do??
Posted by Walter Scimone 9 months ago
error occur when connecting with MongoDB Compass
BSON field 'OperationSessionInfo.$clusterTime' is a duplicate field
Posted by Mahesh 9 months ago
I get this error everytime I try to create a new service.
{"message":"(Location51002) Role \"[email protected]\" already exists","code":"UNKNOWN","deletable":false,"humanInterventionNeeded":true}
All the time I get this error when I am trying to create a new service
Posted by Archi 9 months ago
Update billing not working
Update billing not working
Posted by Baptiste HEDIARD 10 months ago
How can I access my billing details?
I can't find in my dashboard where can i set my billing and credit card information, can you guide me please?
Posted by Fer Martin 12 months ago
Online verification
How do I get a proof ? Please describe
Posted by Chamara 12 months ago