Support

If you are running your mongo client from within a docker container, and that mongo client is version 4.2, then you may get a "SocketException: sslv3 alert" when connecting. If this occurs, you can add the `--tls --tlsDisabledProtocols TLS1_3` flags to your connection string and you should be able to connect normally.

When I create two documents in a collection in the mongo provendb these documents are at first not proofed in the blockchain. So far so good. When I now make the getProof request and use a filter for a single document (the second one) this document gets approved. Also fine. But when I check now the proof status of the first document it says that this document is also approved with the version number from the second document. The version number of this prove is the version of the second document. This is the first strange thing. When I then check the history of the first document I see that the newest version number is the one which it was created and not the one which will be shown in getProof. So I now have a document in the database which is approved but with a version number which is not existing for this document. When I use the verification command I see that the VersionHash and DocumentHash are the same for the second document. But for the fist document they differ. Nevertheless the command says that the document status is valid. Can you please explain me why the first document is valid even if I make a filter for just the second document. And I want to know also why the versionId which is shown in the getProof process does not exist in the history of the first document?

I can't find in my dashboard where can i set my billing and credit card information, can you guide me please?

Hi, I have a problem. I connected to ProvenDB and created collection Votes. I made submitProof with some documents from Votes and everything is working fine but I dont understand why I need this because i cant get information from blockchain. For example i created document: {candidate: "Joe biden"} and added this to blockchain with submitProof. So how can i get {candidate: "Joe biden"} from blockchain?

Is there a better tutorial on how to get both provendb and provendocs running locally only, as if you can assist me with this I have a extremely lucrative proposal for you where we all win and make allot of money.

Hello, your sign up page is not working. I get a blank page when I follow instructions to sign up from your home page.

When I click the create service button and submit the form I keep seeing this message: Creating Service Your service is currently being created. and nothing happens that took several minutes and no service is created!!

Does mongodb automagically create the proofs when you insert a record by default? I can't find any documentation for this?