Cannot connect to service from mongo shell

I have installed mongosh-1.5.1-win32-x64 When trying to connect to my service from mongosh shell, i'm getting the error MongoServerSelectionError: connect ETIMEDOUT 52.155.36.122:27017

Can't create service

I got error in creating a new service. Even delete it and create again and found no luck. Please help and thanks.

DragonGlass Transaction Links in Proof Certificate not working

I can see transaction links (via dragonglass) on the proof certificate do not show any results on dragonglass. Am i missing something? The transaction id is however searchable on other explorers.

submitProof command not working sometimes

tried using both collection level and database level proofs but same thing happen. Also purchased the developer plan but no luck. Here is the service(for a document level proof) & the error: dbObject.command( { submitProof: currentVersion, collections: ["provenDiamonds"], filter: newDocument, }, (error, res) => { if (error) { console.error(error); reject("Could not submitproof for version."); } else { console.log(res); resolve("New proof created.", res); } } ); ERROR => MongoServerError: UNAVAILABLE: io exception at MessageStream.messageHandler (F:\Builds\test\node_modules\mongodb\lib\cmap\connection.js:467:30) at MessageStream.emit (events.js:315:20) at processIncomingData (F:\Builds\test\node_modules\mongodb\lib\cmap\message_stream.js:108:16) at MessageStream._write (F:\Builds\test\node_modules\mongodb\lib\cmap\message_stream.js:28:9) at writeOrBuffer (internal/streams/writable.js:358:12) at MessageStream.Writable.write (internal/streams/writable.js:303:10) at TLSSocket.ondata (internal/streams/readable.js:719:22) at TLSSocket.emit (events.js:315:20) at addChunk (internal/streams/readable.js:309:12) at readableAddChunk (internal/streams/readable.js:284:9) { ok: 0, code: 125, codeName: 'CommandFailed' } the thing is those documents stored in the database without a proof and the request not get resolved or rejected either. Here I attached the output when I try to get the proof of such documents using getDocumentProof. { "collection": "provenDiamonds", "version": 25, "documentId": "61de71ac00c5985c343f70e3", "errmsg": "There is no proof for this version of the document" }

MongoDB Atlas: Username already exists.

MongoDB Atlas: 409 A user with username "Test" already exists. { "message": "MongoDB Atlas: 409 A user with username "Test" already exists.", "code": "ATLAS_USER_ALREADY_EXISTS", "deletable": false, "humanInterventionNeeded": true } How to fix this issue? Delete functionality not available!
ANSWERED

Error while trying to create a shareable link.

It says "failed to encrypt link" if I try all of the 3 choices to create a shareable link. What do I do??

error occur when connecting with MongoDB Compass

BSON field 'OperationSessionInfo.$clusterTime' is a duplicate field

I get this error everytime I try to create a new service.

{"message":"(Location51002) Role \"[email protected]\" already exists","code":"UNKNOWN","deletable":false,"humanInterventionNeeded":true} All the time I get this error when I am trying to create a new service

Update billing not working

Update billing not working

How can I access my billing details?

I can't find in my dashboard where can i set my billing and credit card information, can you guide me please?